What is CTI?

 CTI stands for Computer Telephony Integration, a technology that allows computer programs use telephony functions from PC like call origination directly from a computer (click-to-dial), transfer, hang up, displaying call-related information on a computer screen, no matter: whether it is proprietary hardware-based telephone system, IP-based telephone network or wireless DECT phone.

CTI Benefits

CTI as a mean of automation can give the following advantages:

• Reduce call-handling costs: make less agents do more work;
• Reduce telephony bills: spend less on every call you handle;
• Reduce human mistakes: let the system operate the contact data without human intervention;
• Grow your customer and partner loyalty: know a caller interaction history before agent picks up a phone;
• Minimize manual routines;
• No need to retire your current telephone system.

 Our CTI solutions

As a system integrator we are pleased to provide a CTI solution for the following cases:

• ESTOS ProCall. If you store your contact data in Microsoft Outlook / Exchange, Lotus Notes or Active Directory and you need a solution for presence management, instant messaging, collaboration and have it all integrated with a telephone system;
• ESTOS MetaDirectory. If you need a centralized contact directory integrated with your telephony;
• MaxCTI Custom CTI connectors. If you need to integrate your current CRM, Help- or Service-Desk system with telephony with the help of middleware;
• HEAT Voice Automation. Unique ITIL-compliant service-desk solution with out of the box telephony integration;
• GoldMine Voice. One of world known CRM systems integrated with telephony out of the box.