MaxCTI is based on universal CTI driver with support of variety of telephone systems out of the box, that allows to create CTI applications faster!
MaxCTI Connector enables two basic features for GoldMine users: a screen-pop and a click-to-dial functionality.
Screen-pop feature allows users to see call-completion window linked to a profile of a calling customer when a call comes in. Calling customers are usually identified by telephone number stored in GoldMine database;
Click-to-dial feature allows users to dial a contact currently selected or opened in GoldMine CRM System.
Benefits
Studies show that these two features can dramatically optimize daily call handling routines.
Problem
Solution
When a call comes in to a company, an employee should carry out a number
of tasks:
First he has to identify a customer. He has to recognize customer name
correctly.
Then he needs to find the contact in the database manually and make sure
that he finds the person who's calling at the moment not the other one
with the same name, for instance.
Once this is done, the employee opens a call completion dialog to enter
call data.
And we can imagine how the customer is frustrated when he, for example,
calls back in few minutes and has to repeat the identification story
again.
MaxCTI Connector automatically finds a caller profile when a call is
being received. This allows you to optimize call handling routines by 30 seconds per inbound call and
15 seconds per outbound call.
If you run a busy call-center, this also means that you can service a
higher amount of calls, since more lines and agents are available.
Finally, the automation that screen-pop and click-to-dial features
provide help employees make less mistakes when searching data and
dialing phone numbers.
Advantages
MaxCTI Connector supports a huge number of telephone systems and PBXs out of the box, that makes it a truly universal connector;
Out of the box support of a variety of telephone systems allows to implement CTI with minimum efforts in comparison to full-scale development of a dedicated interface for a specific telephone system;
Simultaneous control of telephone systems of different vendors;
Language support: English, German, Italian, French, Russian;
Integrates directly with telephone system without intermediate PBX;
Flexible and extendable architecture.
MaxCTI is Microsoft Windows-based solution that consists of client and server CTI applications. CTI server is responsible for interconnection with telephone system and includes authentication module. Client CTI applications are to be installed on end-users workstations.
Demo
Watch the video showing MaxCTI connector at work for GoldMine CRM system.
Supported Telephone Systems
3Com NBX 100
Aastra
AGFEO
Alcatel-Lucent (including OmniPCX)
Artem
Asterisk
Auerswald
Avaya
AVM FRITZ
Bintec
Cisco
Elmeg
Ericsson
Euracom
Gesko
Innovaphone
LG Electronics
Microsoft Unified Communications
Mitel
NEC
Nortel
OpenScape Voice
Panasonic
Samsung
Siemens (including HiPath)
snom
Swyx
Telekom Octopus
Tevitel
trixbox CE
Voxent
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